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Running business processes generate enormous amounts of data — but data without context is noise. I built custom React dashboards that give customer service leaders the operational clarity they need to make real decisions.
The customer service leadership team had basic questions they couldn't easily answer: How long does a retirement payout actually take? Where do cases get stuck? Are we meeting our service level commitments? Which process types are growing? The answers were buried in logs and database tables — invisible to the people who needed them most.
Custom dashboards in React pulling data from Camunda 8 and our backend systems through REST APIs. Real-time visualizations showing process cycle times, completion rates, bottleneck analysis, SLA compliance, and workload distribution. Charts and KPIs that update live as cases move through their workflows.
Every metric on the dashboard exists because someone will act on it. If the average salary adjustment takes 4 hours instead of 2, the team lead knows to investigate. If SLA compliance drops below 90%, it's immediately visible — not discovered in a monthly review. The dashboard doesn't just show what happened, it highlights what needs attention right now.
Before these dashboards, problems were discovered after the fact — a customer complained, a manager noticed a backlog, a report showed a trend too late to act on. Now, leadership can see issues forming in real-time and intervene before they become customer problems. That shift from reactive to proactive management was the real value.
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