Automating the backbone of a pension company.

Using Camunda 8 SaaS, I created end-to-end workflows for the most critical business processes: customer onboarding, salary adjustments (lønregulering/gageregulering), insurance claims (skadeanmeldelse), retirement payouts (alderspension), policy changes, agreement transfers (aftaleskift), quotes (tilbud), and payment processing — both inbound and outbound. Each process has its own compliance requirements, branching logic, and integration points with core systems.

Before process orchestration, these workflows lived in people's heads, in spreadsheets, and in legacy systems that couldn't talk to each other. A single salary adjustment could touch five different systems and require three manual handoffs. With BPMN, the entire flow is visible, auditable, and automated. Customer service agents see exactly where a case is, what's been done, and what's next.

Danish pension regulations are complex and change frequently. The workflows had to be flexible enough to adapt to new rules without rewriting everything. I designed them with configurable decision tables, external task patterns for system integrations, and clear error handling paths. When something fails — and in a system handling people's money, you have to assume it will — the process knows how to retry, escalate, or pause for human intervention.

Every workflow integrates with multiple backend systems through the AWS integration layer I also built. A retirement payout process, for example, needs to validate the member's age, check their policy terms, calculate the correct amount, verify tax implications, initiate the payment, and send confirmation — all orchestrated through a single BPMN model that coordinates Lambda functions, SQS queues, and REST APIs.